Frequently Asked Questions
Everything you need to know about shopping at Topshelf Instruments.
How do you ensure the quality and authenticity of your instruments?
Every instrument at Topshelf Instruments undergoes a rigorous 50-point inspection by our certified technicians. We guarantee 100% authenticity and provide a detailed condition report with every purchase.
What is your shipping policy for fragile musical equipment?
We use specialized, heavy-duty packaging and climate-controlled shipping methods to ensure your instrument arrives in perfect condition. All shipments are fully insured and require a signature upon delivery.
Do you offer a trial period for your instruments?
Yes, we offer a 48-hour approval period. If you are not completely satisfied with the feel or sound of your instrument, you can initiate a return within two days of receipt for a full refund, minus shipping costs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for qualified buyers.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international buyers are responsible for all import duties, taxes, and CITES documentation fees where applicable.
Can I trade in my current gear towards a purchase?
Absolutely. We have a dedicated trade-in program. Simply submit photos and a description through our 'Sell/Trade' portal to receive a competitive quote within 24 hours.